Whether you have a question about your account, a transaction that needs looking into, or feedback about the platform, the EK7 support team is reachable through multiple channels. We keep response times short because we know waiting for a reply about your own money is not acceptable.
Support Channels
Email Support
[email protected] For account issues, withdrawal queries, KYC verification, and formal complaints. Include your registered mobile number in the subject line to speed up the process.
Expected response time: Within 24 hours on business days. Complex account queries may take up to 48 hours.
Live Chat / Telegram
[Telegram Support: @EK7Support] (Replace with your actual Telegram handle) For faster responses on general questions, app installation issues, or deposit/withdrawal status checks.
Live Chat is also available directly within the EK7 app — tap the headset icon in the main menu.
Business Hours
| Day | Hours (IST) |
|---|---|
| Monday – Friday | 10:00 AM – 10:00 PM |
| Saturday | 11:00 AM – 8:00 PM |
| Sunday | 12:00 PM – 6:00 PM |
Note: Email support continues to receive messages outside these hours. Replies are sent during the next available business window.
Before You Contact Us
Many common questions are answered faster through the FAQ section on the EK7 homepage. If your query relates to:
- Pending withdrawals — Allow up to 24 hours for verified accounts. Check your KYC status in Profile Settings first.
- APK installation issues — Refer to the Step-by-Step Installation Guide on the homepage.
- Password reset — Use the “Forgot Password” option on the login screen.
For anything not covered there, reach out directly. We would rather receive a message that didn’t need to be sent than have a player stuck without answers.